Improving the
Innovation Process (Organization Development)
The director of market operations asked for CORES consulting services.
The company with 250 employees producing High-Tec laboratory equipment
wanted to improve its innovation process.
The process encompassed the selection of innovations to producing
prototypes and marketing the new product. Many departments and teams had
to be involved in developing a new product. A lot of time and energy was
wasted with overlapping activities and poor communication. The costs per
prototype had to be reduced.
To identify variances and areas for improvement the CORES consultant
gathered relevant data and discussed the analyses of the company's
development process with all managers of the involved teams. The teams
agreed to streamline the process and to enhance their cross-boundary
communication.
The consultant suggested a method how to establish process ownership (accountability)
and a communication plan that secured the timely flow of specs-data
during each stage of the process. The CORES consultant also supported
the implementation of the new process. The prototypes were produced
faster and the costs were reduced.
|
